We value our customers and strive to ensure you are satisfied with your purchase. However, due to the handcrafted nature of our products, we generally do not accept returns unless the item arrives damaged. Here’s what you need to know about our return policy:
Handmade, Unique Items
Each of our items is handmade with care, making every piece unique. As a result, no two items are exactly identical. We hope you appreciate the individuality of your purchase as part of its charm and craftsmanship.
Damaged Items
If your item arrives broken or damaged, please contact us immediately. We will need clear photos of the damage to assess the situation. Depending on the severity, you may have the following options:
- Return the item for repair.
- Receive a replacement (in severe cases).
Please note that we cannot accept returns or offer exchanges for items that are not damaged on delivery.
Shipping Costs
- Customers are responsible for return shipping costs.
- If the item is repaired or replaced, we will cover the shipping cost to send the item back to you.
Thank you for supporting handmade goods. We’re here to help resolve any issues and ensure you’re happy with your unique piece. Please reach out to our team with any questions or concerns.
